01↗
AI Customer Service
智能客服助手
Turn high-frequency enquiries into fast, consistent and context-aware service.
- Automatic customer enquiry responses
- WhatsApp and web support
- Order status enquiries
- Lower frontline service pressure
PRACTICAL AI FOR LOGISTICS TEAMS · SINGAPORE
Repeated shipment enquiries.
Incomplete quote requests.
Start with one task that takes too much time. Explore customer enquiries, quotation intake or management reporting, and work out where AI could help and where people should decide.
Based in Singapore · English & 中文 · No finished brief needed
See a workflow example ↓Start with a problem your team recognises
Choose a workflow to explore before choosing a product.
01 ↗
The same tracking questions keep coming
Explore status enquiries and the points that need a person.
02 ↗Quote requests need repeated follow-ups
Turn missing fields and requirements into a reviewable brief.
03 ↗Reports still need manual assembly
Discuss the data sources and decisions a report should support.
SEE THE WORK BEFORE DISCUSSING YOURS
An interactive website and AI service prototype
The COMONE EXPRESS demonstration shows reorganised service paths, questions grounded in public information and human-handoff boundaries. It is a concept and prototype, with no claim of verified business gains.
02AITEREX Logistics AI
Rebuilding the workflows
that move logistics forward.
Not another logistics system. Practical AI that works across the processes your team already runs.
02↗
AI Sales & Quotation
智能销售与报价助手
Understand customer needs faster and help sales respond with greater speed and clarity.
- Customer requirement analysis
- Rapid quotation draft generation
- Faster sales response
- Structured opportunity follow-up
03↗
AI Operations Intelligence
智能运营分析
Turn fragmented business data into operating insight and clearer management decisions.
- Automated business data analysis
- Management report generation
- Exception detection
- Workflow bottleneck discovery
03Use cases
Where AI enters
the logistics workflow.
Start from a visible customer or operating bottleneck, then connect only the knowledge, data and human authority that scenario requires.
01
WhatsApp Multilingual Service
Always-on customer service across languages.
↗02Automated Shipment Tracking
Explain authorised shipment events instantly.
↗03Automated Quotation Handling
Turn enquiries into quotation-ready briefs.
↗04Exception Detection & Handoff
Recognise exceptions and route them with context.
↗05Automated Management Reports
Turn operating data into management signals.
↗04Experience AITEREX
LIVE AI CAPABILITY
See how AI changes
the customer conversation.
This live bilingual advisor demonstrates how AITEREX understands logistics context, clarifies business needs and turns a conversation into a qualified next step.
- 01Logistics-aware answers
- 02Needs qualification
- 03Structured human handoff
AITEREX AI ADVISOR · ONLINE
Powered by OpenAI
Hello — I’m the AITEREX AI Logistics Advisor. Tell me which workflow you want to improve, and I’ll help you identify a practical starting point.
AI-generated guidance · Verify live rates and regulations
04Why AITEREX
Industry understanding.
AI capability.
Business outcomes.
Technology matters only when it changes how the business performs. AITEREX combines logistics experience with AI implementation and a relentless focus on measurable productivity.
Deep Logistics Experience
深度物流行业经验
We understand real workflows, operational constraints and the judgement that cannot simply be automated.
AI Implementation Capability
AI 技术落地能力
We turn current AI capabilities into usable workflows—not presentations, demos or disconnected tools.
Business Productivity Focus
关注真实商业结果
We start with response time, labour intensity, service quality and management visibility.
06Our story
From operating logistics
to rebuilding its productivity.
Our journey began in Shenzhen in 2016 with Aitao Logistics. Years of serving cross-border businesses gave us first-hand insight into the repetitive work and operational friction inside the industry. Today in Singapore, that experience has evolved into AITEREX—an AI productivity solutions company turning deep logistics understanding into practical AI workflows.
Read our full story→Aitao Logistics
Built our foundation in cross-border logistics operations and customer service.
Experience before technology
Learned where teams lose time across customer service, quotations, orders and analysis.
AITEREX 爱拓科技
Transforming logistics experience into AI-powered productivity solutions for global businesses.
START WITH ONE HIGH-VALUE WORKFLOW
What should AI
change first?
Tell us where your team loses time. We’ll help define a focused, measurable starting point.